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How to estimate the shipping status of your order.

We ship USPS from Boston, MA. We ship international orders via DHL and FedEx from Boston, MA. When your product ships you'll receive an email confirmation with tracking info from

For domestic shipments: The AO+ Mist ships on the first MONDAY or TUESDAY following your order date. You'll receive it that same week if you order before 11am (ET) on TUESDAY. Shampoo, Cleanser, and Moisturizer ship within 24 - 48 hours of order. (Want it sooner? Use Rush Shipping.) Important info for Rush Shipment Orders: Order by 2pm Monday - Friday, and receive your shipment in 2 business days. Orders received after 2pm and on weekends are shipped the following business day. US only.

For international shipments, all orders ship on the first MONDAY or THURSDAY following your order date. 

IMPORTANT INFO FOR INTERNATIONAL ORDERS: Occasionally, customs may require a brokerage fee and/or additional taxes, and we are sorry that we cannot cover additional import duties associated with receiving our products at this time. We do our best to forestall this prior to shipment in package labeling and declaration. International orders are shipped on Monday of each week.


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